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Returns and Refund Policy

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment; You should expect to receive your refund within five business days after we received the product back.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@deferichs.com and send your item to: 107 North Bridge ST, Suite 589, Hidalgo, TX, 78557, United States.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Shipping

To return your product, you should mail your product to: 107 North Bridge ST, Suite 589, Hidalgo, TX, 78557, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.